Refund and cancellation policy

1. What this policy covers

This policy applies to every payment made to WorkKar Global LLP ("WorkKar Global", "we", "us") for recruitment and staffing services: permanent hiring, contract and temporary staffing, bulk and volume hiring, executive search, campus drives and recruitment process outsourcing.

It sits alongside the terms of use, which govern your use of this website, and the service delivery policy, which sets out what we deliver on an engagement and in what timeframe. Every engagement also has its own engagement letter, signed before work starts. Where this page and a signed engagement letter disagree, the engagement letter wins.

We do not sell software, subscriptions or seats. There is no plan to cancel and no licence to end. What can be cancelled here is a hiring mandate, and what can be refunded is money paid on that mandate before the work was done.

2. Job seekers are never charged

Say it once, plainly, because it is the line that matters most on this page.

WorkKar Global never charges a job seeker. Not a registration fee, not a security deposit, not a training kit charge, not a refundable deposit, not a placement fee, not a fee for a résumé review, an interview, a shortlist or a joining letter. Not at any stage, not through any consultant, not through anyone acting in our name.

Because a candidate never pays us, a candidate can never need a refund from us, and no part of this policy applies to one. If anyone has asked you for money in WorkKar's name, that person is not us. Read the fraud alert and report it on the grievance form so we can act on it.

The same is true of our partner training institutes. Listing courses on this site is free for them, and WorkKar Global takes nothing from a student's course fee. What an institute charges its own students is the institute's business and nothing to do with this policy.

3. What money we collect, and when

There are only two kinds of money that ever reach WorkKar Global from an employer.

On an ordinary contingency mandate there is no advance at all. You pay nothing until someone you selected has actually joined. The fee itself, how it is calculated and what changes it are explained on how our fees work, and the exact figure for your role is agreed in writing before we start.

4. How you pay us

Every payment is made against a numbered GST invoice from WorkKar Global LLP. You can settle an invoice in one of two ways:

• Bank transfer by NEFT, RTGS or IMPS to the WorkKar Global LLP current account printed on the invoice.
• Online, by paying that same invoice through the secure payment link we send with it, using UPI, a debit or credit card, or net banking.

The online route is a way to settle an invoice. It is not a shop. There is nothing on this site to add to a basket, no plan to subscribe to and no recurring mandate to sign, so no amount is ever debited from you automatically.

We never ask for your card number, CVV, UPI PIN or an OTP, by phone, email or WhatsApp. Anyone who does is not us.

5. Cancelling before the search starts

You may cancel a mandate at any time, in writing, to info@workkarglobal.com or on WhatsApp from the number on the engagement letter. There is no notice period, no cancellation charge and no exit fee.

If you cancel before sourcing has begun, meaning before a recruiter has run a search, contacted a candidate or shared a profile, the advance is refunded in full. The only deduction is the documented cost of any background verification or assessment that had already been run at your instruction, at the price stated in the engagement letter.

A role put on hold is not a cancellation. If you pause a mandate, the advance stays with us against the same role and we restart when you tell us to, at no extra professional fee, for up to 90 days. After 90 days you can either carry it to another role or ask for it back under this section.

6. Cancelling after sourcing has begun

Once a recruiter is working on your role, the advance is earned in stages. Cancel part way through and we settle pro-rata against the work done, exactly as the stages are set out in your engagement letter. The unearned balance is refunded.

Stages are settled against work that is documented and shown to you: search logs, screening notes, the profiles shared and the interviews coordinated. We do not deduct against an internal rate you have never seen.

If you cancel a bulk or volume mandate part way through, the advance is settled against the positions actually filled and the screening actually delivered on the rest, not against the headcount you originally asked for.

7. What is not refundable

Some work costs money the moment it is done, or cannot be undone once it has reached a candidate. Those are not refundable:

• Background-verification checks that have started or completed. A verification partner has already done the work and has already charged us for it.
• Assessments and psychometric tests already administered to a candidate at your request.
• Work already delivered on a retained stage, as described in section 6. A market map you have received is a deliverable, not a deposit.
• Travel and field-visit costs agreed in writing and already incurred, for example a campus drive our team has already travelled to.
• A professional fee once the candidate has joined, where the replacement window has been used or has expired.
• Payment gateway or bank charges on a refund, which we absorb. This line exists only to say that they are never passed on to you.

8. A worked example

Pro-rata is easier to trust when you can see the arithmetic, so here is a whole calculation.

An illustration of the method, not a quotation. Your own advance, stage split and verification costs are the ones written into your engagement letter.

9. If a placed candidate leaves inside the replacement window

This is the situation employers ask about most, so the answer is worth stating carefully. Our remedy on a placement is a replacement search, not a refund.

If a candidate we placed resigns, is released or does not turn up to join inside the replacement window written into your engagement letter, we run the search again for the same role at no further professional fee. You pay nothing for the second search beyond any pass-through cost you ask us to repeat, such as a fresh background check.

The replacement guarantee holds when:

• The role, location and compensation band are substantially the same as the ones we were briefed on.
• The original invoice has been settled on the agreed terms.
• You tell us within 15 days of the candidate's last working day, so we can start while the market is still warm.
• The candidate did not leave because of a change on your side after joining, such as a different role, a different location or a compensation that did not match the offer letter.

A refund is due instead of a replacement only where your engagement letter expressly says so, or where we are unable to deliver a replacement shortlist inside the window we agreed for it. In that case the refund is calculated on the basis set out in the engagement letter, and this page does not override it.

On contract and temporary staffing, where the person stays on our rolls, a replacement is arranged under the notice and replacement terms of that contract instead.

10. How to request a refund

Write to info@workkarglobal.com with the subject line Refund request, from an email address on the engagement letter. Include:

• The invoice number the payment was made against. This is the one thing that lets us find everything else.
• The company name and the mandate or role the payment relates to.
• The amount, the date of payment and the payment reference, UTR or transaction id.
• The stage the mandate had reached, and what you are asking for, in a line or two.

You can send the same details on WhatsApp, call +91 73873 63472, or use the form on the grievance page.

We acknowledge within 24 hours on a working day and give you a decision in writing within 7 working days, with the stage calculation attached so you can check it line by line.

11. How long a refund takes

Refunds always go back the way they came: to the bank account the transfer was made from, or to the same card, UPI handle or account used to pay the invoice online. We cannot send a refund to a different account, because that is a route fraudsters use. The last leg sits with your bank, and that part is outside our control.

Working days are Monday to Saturday. Bank holidays in Maharashtra are not working days.

12. Failed, duplicate and unrecognised payments

• Money debited, invoice still showing unpaid. The gateway usually reverses a failed payment automatically within 5 to 7 working days. Send us the UTR or RRN and we will chase it alongside you rather than waiting for you to do it.
• The same invoice paid twice. Tell us within 30 days. The duplicate is refunded in full, and we do not ask you to wait for the first payment to settle first.
• A payment you do not recognise. Tell us straight away. We send you the invoice, the payment record and the details of who raised it, and refund it in full if it was not authorised by your organisation.
• A payment made to someone else in our name. We cannot refund money that never reached WorkKar Global LLP, because it never left the fraudster's account into ours. Report it at once under the fraud alert, and to the national cybercrime helpline on 1930.

13. GST and credit notes

Professional fees are quoted excluding GST, and GST is charged on the invoice at the rate in force on the invoice date. The invoice carries our GSTIN, your GSTIN where you have given us one, the place of supply and the SAC for recruitment services, so your finance team can claim input tax credit in the ordinary way.

Every approved refund is issued against a GST credit note under section 34 of the Central Goods and Services Tax Act, 2017, referencing the original tax invoice. The GST charged on the refunded amount is returned with it. If you have already claimed input tax credit on that invoice, you must reverse it to the extent of the credit note, in the return for the period in which the note is issued.

TDS deducted by you under section 194J is your deduction to reconcile. We refund the invoice value net of any TDS you have already deducted and deposited, and the credit note reflects that.

14. Chargebacks

Please talk to us before raising a chargeback with your bank. Almost every dispute is settled faster by email than by a bank investigation, which can take 45 to 90 days.

Where a chargeback is raised, we submit the engagement letter, the invoice, the delivery record and this policy as evidence, and we will copy you on all of it. If the bank decides in your favour, that is the end of it and no further refund is due on the same transaction.

15. If we end an engagement

We occasionally return a mandate. It happens when a role turns out to be outside what our team can honestly deliver, when a brief changes past recognition, or when we are asked to do something we will not do, such as screen candidates out on grounds that have nothing to do with the job.

If we end an engagement for any reason of our own, the unearned part of your advance is refunded in full, calculated to the stage reached, and that refund is not limited by anything in section 6. We hand over the search notes and the profiles already shared so another firm can pick the role up without starting from zero.

If we end an engagement because of a breach on your side, for example asking us to collect a fee from candidates, refusing to pay an invoice long past its due date, or using résumés we shared for a purpose we did not agree, no refund is due. We will say why in writing, and you may take it to the Grievance Officer.

16. Changes to this policy

We may update this policy when our services change, when a banking or payment partner changes, or when the law requires it. The version number and effective date at the top of this page always reflect the current text. A change never applies backwards to a payment you have already made or to a mandate already running under a signed engagement letter.

17. Escalation and contact

If you are not happy with a refund decision, take it up the ladder. Every step has a name and a response time.

This policy is governed by Indian law. Courts at Nashik, Maharashtra have jurisdiction, as set out in the terms of use.