Service delivery policy

1. What this policy covers

Banks and payment gateways ask every Indian business that accepts a payment online to publish a delivery policy. Most of those policies are written for parcels. WorkKar Global LLP ("WorkKar Global", "we", "us") is a recruitment and staffing firm, so this one is written for a service.

It applies to every recruitment engagement we run: permanent hiring, contract and temporary staffing, bulk and volume hiring, executive search, campus drives and recruitment process outsourcing, across IT, Non-IT, Pharmacy, Engineering, Healthcare and more.

Money is dealt with separately in the refund and cancellation policy, and your use of this website is governed by the terms of use. Each engagement also has its own engagement letter, and where the engagement letter states different timelines, those are the ones that bind us.

2. Nothing is shipped

To state it as plainly as a payment gateway needs it stated:

WorkKar Global LLP does not sell, dispatch or ship any physical goods. No shipping, packing, handling, courier or delivery fee is charged on any engagement, and no such fee is ever added to an invoice. The amount on the invoice, including GST, is the amount we charge.

There is no carton, no consignment number to track, no delivery partner to chase and no delivery address to confirm beyond the billing address on your GST invoice. Everything we produce is delivered electronically, and one or two things, such as a campus drive, are delivered in person by our own team.

3. What we deliver

An engagement produces work, not a product. Over the life of a mandate you receive:

• A shortlist of screened candidates. Profiles our recruiters have spoken to, matched against your brief and ranked, each with a short note saying why the person is on the list and what the reservations are.
• Candidate details in full: the résumé, current and expected compensation, notice period, location and willingness to relocate, and the candidate's own consent to be put forward to you.
• Interview coordination. Slots proposed and confirmed, reminders to the candidate, and a written summary of feedback after each round.
• Background-verification reports where you have asked for them, as a PDF per check attached to the candidate's record.
• Joining support. Offer follow-up, notice-period tracking, a check on counter-offers, and confirmation on the joining date.
• Replacement support inside the window written into your engagement letter, as set out in the refund policy.
• A market and salary read on retained and executive mandates: who is available in the region, at what compensation, and what the brief will have to change to be fillable.
• A GST invoice for every payment, and a hiring summary at the close of the mandate.

4. How it reaches you

Delivery happens through three channels at once, so nothing depends on a single inbox.

• Email is the record. Shortlists, profiles, verification reports, interview summaries and invoices all go to the addresses named on the engagement letter, as attachments or as links that do not expire during the mandate.
• WhatsApp is the fast lane, where your consultant sends a heads-up that a shortlist has gone out, chases an interview slot, or flags a candidate who is about to accept elsewhere. It is a courtesy channel, never the only one.
• The shared shortlist view is a link to the live pipeline for your role: who has been screened, who is at which interview stage, what the feedback was and what is stuck. It is a window onto the work we are doing for you, opened for the duration of the engagement. It is a service, not a product you licence.

Delivery is made to the people named in your engagement letter. We do not send a shortlist to a third party on request, because candidates consented to be considered by your organisation and no one else.

5. How long each thing takes

The clock starts when the last of the three things in section 6 reaches us, not when the first conversation happens. Working days are Monday to Saturday, 10:00 to 19:00 IST, and bank holidays in Maharashtra are not working days.

These are the timelines we work to on an ordinary mandate. Your engagement letter may set different ones for your roles, and those are the ones that bind us.

6. What we need from you first

Three things have to be in our hands before delivery starts, and the timelines in section 5 run from the last of them:

1. A signed engagement letter, setting out the roles, the fee, the payment terms, the replacement window and any advance.
2. A role brief we can actually recruit against: the job description, the three things a candidate must have, the compensation band, the location and shift, the acceptable notice period, and who the person reports to.
3. Interview availability and a named decision maker, so a shortlist does not sit waiting for a slot.

During the mandate we also need feedback on each shortlist within 2 working days. Candidates in this market hold two or three live conversations at a time, and a shortlist that goes unanswered for a week is a shortlist that has already accepted elsewhere. Where feedback is delayed, our delivery timelines pause for the same number of days and we say so in writing rather than letting it slide quietly.

7. Where we deliver

Our desk is in Indira Nagar, Nashik. We recruit for employers across India and the whole search is coordinated remotely, so there is no city list and no pin code restriction on any of it.

• Nashik and Maharashtra are home ground, including Pune, Mumbai, Thane, Chhatrapati Sambhajinagar and Nagpur, where our recruiters know the industrial belts and the salary bands first hand.
• The rest of India is served the same way, and remote roles are served anywhere.
• Face-to-face work, meaning a campus drive, a walk-in day or a client visit, is planned in advance, and any travel cost outside Nashik is agreed in writing before it is incurred.
• Physical address verification needs a field visit, so it is available only where our verification partners operate. If a candidate's address falls outside that coverage we tell you before the check is charged and offer a digital address check instead.

All invoices are in Indian rupees, raised by WorkKar Global LLP with GST charged at the rate in force.

WorkKar Global LLP does not currently recruit for jobs outside India and does not sell overseas placement services. Any overseas offer made in our name is not ours. Read the fraud alert if you have received one.

8. If delivery is delayed

Searches run late sometimes. A compensation band turns out to be below the market, a niche skill has four people in the region and three are not moving, or a verification partner is waiting on a university that answers once a week.

What we commit to is this. You hear about a delay before the deadline, not after it, with the reason, what we are doing about it and a revised date. Silence is the one thing we will not do.

1. Your consultant tells you as soon as the risk is visible, and proposes the change that would unblock it, whether that is the band, the location, the notice tolerance or the must-have list.
2. If a first shortlist has still not reached you 5 working days past the agreed date, write to info@workkarglobal.com with the role name. That escalates it to the Founder and MD the same day.
3. If we cannot deliver the shortlist we committed to inside the window we agreed, you may cancel the mandate and take a full refund of any advance, with no deduction, under the refund and cancellation policy.

If something you paid for has not arrived at all, for example a verification report on an invoice you have already settled, tell us and we will either deliver it or refund it. We do not keep money for work that did not happen.

9. Job seekers and training institutes

Candidates receive a service too, and it is free, for ever. Applying through this site, being screened, being put forward, being coached before an interview and being helped to a joining date cost a candidate nothing. WorkKar Global never charges a job seeker, so no part of this policy creates a payment or a delivery obligation towards a candidate.

What a candidate can expect is a reply. If your profile fits a live mandate a recruiter calls you, usually within 2 working days of applying. If it does not, your profile stays in our database for future roles, and you can ask us to delete it at any time under the privacy policy.

Partner training institutes list their courses on this site free of charge. Nothing is sold to them and nothing is delivered to them under this policy beyond the listing itself and our help placing their students.

10. Changes to this policy

We may update this policy when our services change, when a verification partner changes, or when the law requires it. The version number and effective date at the top of this page always reflect the current text. Where a change materially affects a mandate already running, we write to the client at least 15 days before it takes effect, and the engagement letter continues to govern that mandate in any case.

11. How to reach us

Delivery questions reach a person, not a queue. For anything about a live mandate, write to info@workkarglobal.com with the role name, or call your consultant. For anything unresolved, the escalation route is the Grievance Officer.